F3 Customs – Policies
Last Updated: March 1, 2026
Welcome to f3customs.com. This page outlines all policies governing your use of our website, your purchases, and how we handle your information. By accessing or using this Site, you agree to the following Terms of Use, Privacy Policy, Refund Policy, and Shipping Policy.
1. Terms of Use
Purpose of the Site
f3customs.com provides online retail services, including the sale of custom-designed products, apparel, accessories, and related items.
Acceptance of Terms
By using this Site or making a purchase, you agree to comply with these policies. If you do not agree, discontinue use of the Site.
Eligibility
You must be at least 18 years old to make purchases.
Intellectual Property
All content—including designs, images, logos, and product descriptions—is owned by F3 Customs and protected by law. Unauthorized use is prohibited.
User Conduct
You agree not to misuse the Site, including attempts to disrupt functionality, upload harmful code, or engage in fraudulent activity.
Product Information
We strive for accuracy but do not guarantee error-free listings. We reserve the right to correct errors or cancel orders impacted by inaccuracies.
Custom Orders
By submitting artwork or customization instructions, you confirm you own the rights to the content and grant us permission to use it solely to fulfill your order.
Disclaimer
Products are sold as-is, without warranties beyond what is required by law.
Limitation of Liability
F3 Customs is not liable for indirect or consequential damages arising from use of the Site or products.
2. Privacy Policy
Information We Collect
We collect information you provide directly (name, email, address, payment details, custom artwork) and information collected automatically (IP address, device data, cookies).
How We Use Your Information
We use your information to process orders, communicate with you, improve our services, and prevent fraud.
Cookies
We use cookies to enhance your shopping experience. You may disable cookies, but some features may not function properly.
Sharing Information
We do not sell your information. We share data only with trusted service providers such as payment processors and shipping carriers.
Data Security
We use industry-standard safeguards to protect your information.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
Children’s Privacy
We do not knowingly collect information from children under 13.
3. Refund & Return Policy
All Items Sold As‑Is
All products are sold as-is.
We do not guarantee suitability beyond the product description.
All Sales Final
All sales are final.
We do not accept returns, exchanges, cancellations, or refunds for any reason other than verified damage or incorrect items.
This includes:
- Custom items
- Apparel
- Accessories
- Limited-edition products
- Sale items
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days with photos and your order number.
If verified, we will provide a replacement or resolution at our discretion.
No Refunds for Buyer’s Remorse
We cannot refund or exchange items due to:
- Change of mind
- Incorrect size selection
- Customer ordering errors
- Dislike of color, style, or fit
Shipping Fees
Shipping costs are non-refundable.
4. Shipping Policy
Processing Time
Orders are processed within 2–5 business days.
Processing may take longer during peak seasons or for custom items.
Shipping Methods
We offer domestic U.S. shipping:
- Standard: 3–7 business days
- Expedited (if available): 2–3 business days
Delivery times are estimates and may vary.
Tracking
You will receive tracking information once your order ships.
Lost or Stolen Packages
Once a package is marked Delivered by the carrier, F3 Customs is not responsible for lost or stolen items.
Carrier claims must be filed directly with the shipping provider.
Damaged or Incorrect Items
See Refund Policy above.
5. Contact Information
For questions about any of our policies, contact:
F3 Customs
Email: shop@f3customs.com
Phone: 302-310-0581
Address: Management Office, 30 Prestbury Square, Ste 306, Unit 117, Newark, DE 19713